At Annabel Wander, we want you to be satisfied with your purchase. Please read our return and refund policy carefully.
Returns
- Due to the nature of our products and cash on delivery payment method, we accept returns only if the product is defective, damaged, or incorrect upon delivery.
- You must notify us within 7 calendar days of receiving your order by emailing [email protected] with your order details and photos of the issue.
Refunds
- Once we receive your complaint and verify the issue, we will offer a replacement or refund as appropriate.
- Refunds will be processed within 14 days after we confirm the product issue.
Non-Returnable Items
- Returns or refunds will not be accepted for products damaged due to misuse, normal wear and tear, or buyer’s remorse.
- We do not accept returns or refunds for change of mind.
How to Initiate a Return
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number, contact details, and clear photos showing the defect or error.
- Follow instructions provided by our customer service for the return process.
Shipping Costs
- If the return is due to our error (defective or wrong product), we will cover the return shipping costs.
- For other returns, the customer may be responsible for return shipping charges.
If you have any questions or concerns regarding returns or refunds, please contact us at [email protected].
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